"I live in Columbus TX; a long way from Direct Buy from the SW part of Houston where I made my first purchase many years ago. I have renewed my membership because I truly believe in the way you help your customers, even though it is impossible for me to make this long trip. I am in my 80's and was thrilled to see there is now a new store in The Woodlands and with the new 99 Loop from Katy going north, I will feel safer drivng to that location and intend to do so this summer. I keep returning as a potential customer because of the manner you have handled my questions, helped me renew my membership and I know I will be treated professionally and fairly in the future as well. I wish I could brag about my huge purchases but renewing my membership w/o any purchases to my credit but one should let you know I believe in you and your reputation as a very fair outlet to some wonderful discounts."